Shipping & Returns

Worldwide Shipping

All orders are processed promptly and we ship worldwide. All deliveries are tracked. 

Print On Demand

When we receive your order we promptly notify our printer at the location closest to you (UK, USA or Australia). Your book will normally be printed and shipped direct to you from the printer. Shipping duration varies by country and postage factors outside of our control. However, the following are approximations:

  • UK and Australia –  typical delivery is about 1–2 weeks from date of order during the COVID-19 pandemic.
  • Europe –  typical delivery is about 1.5–2.5 weeks from date of order during the COVID-19 pandemic.
  • USA and Canada – typical delivery is about 2–3 weeks from date of order during the COVID-19 pandemic. 

Shipping During COVID-19

COVID has placed significant strain on production and shipping systems globally and some countries are harder to ship to than others. If our printer is unable to ship to your country then we will be advised this when placing the order. For that situation, we keep stock in Australia and can normally ship to all countries via Australia Post. If we are unable to ship to your country via Print On Demand or Australia Post, then we will refund your order in full.

Returns

In the unlikely event that you are not happy with your book please contact us. Although we do not normally accept returns of physical books we want our customers to be happy with their purchase and will discuss any issues with you in good faith. 

eBook Money Back Guarantee

eBooks may be returned within 14 days of purchase for a no questions asked refund.

Damage in Transit

All deliveries are tracked. Should your book not be delivered (and you didn’t refuse delivery or contribute to the loss), then we will send you a replacement at no cost. 

We have never received a complaint regarding damage in transit. However, in the unlikely event that this occurs please contact us. We accept no responsibility for damage in transit (as it is outside of our control), but will provide assistance in good faith and will make every effort on your behalf with the carrier. 

Sales Tax and Customs Duty

We make every effort within our power so that the price shown on our store is all that you will pay.

  • Sales Tax – We are based in Australia and no sales tax is charged to international customers. For Australian customers, the price includes GST (Goods & Services Tax). Where our UK or USA based printers charge sales tax on your physical book order, we will absorb that cost.
  • Customs Duty & Fees – We accept no liability for customs duty/fees. However, most countries do not charge customs duty on books. Europe is a notable exception, complicated recently by the UK’s exit from the European Union. Since mid-January 2022, when ordering from our UK printer and shipping to a European customer, we place the order Delivered Duty Paid (DDP). However, we reserve the right to ship books direct from Australia. In the DDP scenario, European customers shouldn’t need to pay any further customs duty. However, please understand that customs duty is charged by the customs department in your country. Customs duty is the customer’s responsibility.  If you have concerns, please Contact Us, or your local customs department, before placing your order.